At Brickleys we are not obsessed with quantity. We are focused on quality. The idea is the better we serve our customers in each office location, the more we will grow. It is about efficiency and effectiveness, not the number of heads in cubicles.

Others boast of "largest staff" and "most properties managed". Unfortunately, this doesn't automatically translate into quality service. In fact, the more focused on quantity a management company becomes, the more the customer is just a number.

While Brickleys was founded by experienced business owners and real estate professionals, most of our rental home experience comes from post-recession property management. Things aren't what they used to be. It is the adaptable, forward looking company that benefits its customers.

Another odd boast, "we've been around longer" is common in the industry. Again, if these companies are holding on to pre-recession methods and mentalities, the customers are the ones who suffer. There are a lot of myths in the "old way" that are a detriment to today's success.

Brickleys gives you the whole office to support the property you own or are renting. While each office staff member has specific skills and tasks, all of them are trained to answer questions about the property, keep communication flowing, and step into other staff roles when needed.

A typical property management setup is to have dedicated managers assigned to specific properties. Sounds good, but what happens when that person is sick, on vacation, or quits? Segregated property workflows lead to poor communication and important matters falling through the cracks.

Brickleys makes helpful technology a priority. It's about using the best tool for the job. In our technology-centric age, everything from mobile friendly advertising, tenant applications and contract signing, to tracking, reporting, and even maintenance, all benefit from technology we use. Additionally we're constantly researching what's next to stay a leader of the industry.

The attitude of "if it aint broke, don't fix it" is prevalent in property management. The problem is that many practices are "broke" and nobody will admit it to fix it. They stick with what they've always done out of fear and belief in myth. This often translates as refusal to adapt new tools and business practices that ultimately benefit themselves and their customers.